HMRC has long insisted on calling taxpayers “customers”. Few titles irk me more. Recent press coverage of HMRC “customer” service levels brought to mind some of my own early experiences of the then Inland Revenue. I joined what is now HMRC in June 1992, very nearly 30 years ago. Those were the days before email […]
Author Archives: Matt Hall
25
Jul
Jul
Like any type of investment, putting time, money, and energy into an employee’s development can be anxiety inducing: will my investment pay off? Am I making the right decision, for me and for them? You might even feel so overwhelmed with the daily challenges in your business that you don’t have time to worry […]
08
Dec
Dec
Tax doesn’t have to be taxing. Or so we were told. You just need the right tax support. In December 2005 HMRC scooped a marketing industry award for effective advertising. HM Revenue and Customs was the only public sector organisation to win a Gold award at the Institute of Practitioners in Advertising Effectiveness Awards. […]
01
Jun
Jun
Does running your own accounting firm give you the freedom you hoped it would? How can you improve your team, improve your firm, and as a result improve the quality of your life? That’s what ArmadilloCon 2022 sets out to answer. On 22nd June, we’re holding an in-person event with a list of fantastic speakers […]
10
Mar
Mar
I was asked at an Accounting event recently why are Armadillo here? What’s our mission. I missed the emphasis and gave the best sales pitch I could muster, something partly rehearsed, partly tailored to the questioner. Taking Gordon’s advice, I pictured answering this very question before arriving at the venue; answering well, with a […]
Mindset, Team Development, Training
Running an accountancy firm is hard, but you don’t have to struggle alone
08
Mar
Mar
Running an accountancy firm is hard. But you’re not alone. It’s particularly hard in a small firms. And it has grown harder over the past 2 years or so. Remote working has created distance between leaders and their teams; between teammates and between you, your clients and prospects. As businesses have fought the financial […]
18
Oct
Oct
You’re giving your all to your business – long hours, sleepless nights, piling your plate with more than you can handle – and one of the many components taking up your time is hiring. You’re caught in a cycle of staff turnover in your accounting firm. Interviewing, hiring, onboarding, and then starting all over again […]
06
Sep
Sep
Investment in employees, like any type of investment (time, money, and energy) into an employee’s development can be anxiety inducing: Will my Investment in employees pay off and reduce staff turnover? Am I making the right decision, for me and for them? You might even feel so overwhelmed with the daily challenges in your […]